RETURNS

Under what conditions can I return a product?

  1. No more than 14 days have passed since the purchase
  2. There are no signs of use, and the full set is preserved
  3. The packaging and receipt are retained
  4. There are no third-party markings or stickers
  5. The product is not on the list of non-returnable items

We will not issue a refund if the above conditions are not met.

 

How to return a product?

  • Send a message with the reason for the return via Viber to +380503833454
  • Pack the item in an MBA restyling box and send it via a delivery service to: Kyiv, 33V Syretska St.

 

How to get a refund?

  • Provide your bank card number by sending a message via Viber to +380503833454
  • Refunds are processed within 7 days from the moment the product is received and inspected

 

WARRANTY

Warranty conditions?

  1. No more than 1 month has passed since the sale
  2. The body kit has no mechanical or other damage
  3. The body kit was used in accordance with the instructions
  4. You have not repaired or modified the body kit yourself

 

How to return a product under warranty?

  • Prepare a complaint report from a certified organization and a service report from an auto service station
  • Pack and deliver the product to our store at: Kyiv, 33V Syretska St.

Without documents from the service station, installation is considered self-performed and is not accepted by MBA restyling.

 

What is the complaint review process?

  • The returned product is sent to the supplier (manufacturer) for inspection; the review period is 14–30 days
  • If the defect is not confirmed, the product is returned to the customer
  • If the product cannot be repaired, the customer is offered an exchange or a refund
  • Refunds are issued within 7 days after the expert conclusion, using the original payment method

 

Who covers transportation costs?

  • Return shipping costs are covered by the customer according to the carrier’s rates
  • If the return is due to a manager’s fault, shipping costs are covered by the online store
  • Auto service costs are not compensated

 

How to send a product via courier service

Use the following details:

Recipient – Oleh Kofan

Phone – +380503833454

Delivery type – warehouse-to-warehouse

Address – Nova Poshta, Kyiv, branch No. 66

Shipping payment – paid by the sender

Declared value – equal to the product value according to the receipt

Reverse delivery and cash-on-delivery services must be canceled

 

Which products can be returned and which cannot?

All products in our store can be returned, except:

  • Products imported on order from another country